Delivery time
Delivery times may vary based on the availability of the ordered product, delivery can be immediate (2/3 working days) if the product is available in stock,
- PayPal (credit and prepaid cards)
Terms of sale
When the order is sent, a sales contract is intended and the Customer, by placing the order, declares to have read all the information provided to him and to fully accept the general and payment conditions described.
The information on the single product is obtained from informative material, printed or electronic, of the manufacturers, which reserve the right to change the information on the products at any time, without prior notice. It is therefore possible that the images of a product may not be perfectly representative of its characteristics and differ with regard to some details (such as, for example, accessory products shown in the figure).
What to do when collecting the package
In order to make our service even more efficient, please check the conditions of the packaging at the time of delivery .
In the event that the pax is not perfectly intact, but also has minimal signs of shock or mistreatment, withdraw it with reserve , or next to the signature on the delivery bill / handheld device, clearly affix the wording / ask the courier to write the words ” RECEIVED WITH RESERVE damaged but intact package “.
No.if the package is not only damaged but also open / signs of opening (even if then closed) sign with specific reservation, asking the courier to specify the damage , and counter-checking with any photos, in case the courier refuses to accept the reservation, reject the package with the wording; parcel refused because damaged!
if the following steps are not respected, it will not be possible to request returns, exchanges or guarantees related to damage related to the delivery
Guarantee and withdrawal
for a withdrawal request within 14 days of receipt, by sending a request via email
The refund will be made within 14 days of receipt of the product, the return shipping cost will be deducted from the refund of any returns plus an amortization contribution of the Paypal percentage that is no longer refunded in case of return, for a total 4% of the product value
For the withdrawal, the customer must use a courier of his choice, at his own expense, and must ensure a packaging that protects the product during transport, in fact we recommend not throwing the original box, in order to be able to reuse it if necessary. If the product arrives damaged due to unsuitable packaging, it reserves the right to reject the package
